Over 30 Years Providing Service Management Software

Established in 1992 to support the growing need for service management applications in the IT and mobile device market place PCCS Group has developed over its 30 years into an all-encompassing services solutions company with ERP software provision as its foundation. We remain focused around the after-sales and support service sectors yet now work with a variety of industries who need to control workflow within a service event. These include IT, FM and Insurance companies who critically have to balance the commercial impact of the precious resources of people and material against a budget and SLA.

We differentiate ourselves from others through collaboration and partnership. Our solutions are driven by real client challenges and have been with us since our incorporation in 1992.

PCCS Group is now more than just a software company. Our range of skills, and portfolio of partners together with in house expertise now provides a platform for growth and efficiency within our client’s businesses. We pride ourselves our not only identifying the industry KPI’s but sharing ownership of these through service delivery.